Notensive AI Account Deletion
How to delete your Notensive AI account and data stored on the server. The Service is operated by TAEIL HA.
Delete your account in the app
- While signed in, open Settings → Data export / Delete account.
- Tap Delete account and type the confirmation word shown in the dialog.
- Your server account and data are deleted immediately, along with notes, images, and recordings on this device. For Apple sign-in accounts, the Apple sign-in connection is also revoked.
Request deletion by email
If you do not have the app installed or cannot sign in, you can request deletion by email.
- Email ppilsns@gmail.com from the email address of the Google or Apple account you used to sign in.
- Use the subject “Notensive AI Account Deletion Request.” Include your sign-in method (Google or Apple) and account email address in the message.
- If you used Apple's Hide My Email, include the account email shown in the app's Settings screen.
- The Operator will verify that the request matches the account information. Additional information may be requested for verification.
Deletion will be completed within 30 days of verification of your request, and you will receive confirmation by email.
Data deleted
- Account information: email, name, sign-in provider identifier, app settings
- Synchronized notebook and note data and attachments
- AI request results and usage records
- Credit balance (remaining credits cannot be restored or refunded)
Data retained
The following records are retained separately for the legally required periods, then deleted.
| Information | Retention period | Legal basis |
|---|---|---|
| Payment, subscription, and credit transaction records (separated from the account) | Five years from the transaction date | Korea's Act on the Consumer Protection in Electronic Commerce, Etc. |
| Support and dispute-resolution records | Three years | Korea's Act on the Consumer Protection in Electronic Commerce, Etc. |
Important information
- Cancel subscriptions separately. Deleting your account does not cancel Google Play or App Store subscriptions. Cancel through the store's subscription management settings first.
- Delete local data in the app. Notes, images, and recordings stored only on your device can be deleted through Settings → Data management or by uninstalling the app. Delete previously exported or shared copies from their respective locations yourself.
- To delete only some server data, email the same address and specify the types of data you want deleted.
See the Privacy Policy for more information.